Cookies Policy

1. What are cookies?

Cookies are small text files that a website stores on your computer, mobile phone, tablet or another internet-connected device. They allow the website to recognise a device, remember certain information and provide a more consistent experience when you return. Cookies do not normally contain information that directly identifies you by name. However, information collected through cookies may be linked with other information associated with your account or device.

Some cookies are placed by Neospin Casino, while others may be placed by service providers that support website functions, security, analytics, advertising or other online services. These third-party cookies are controlled by the relevant third party and may be subject to that party’s own privacy and cookie policies. We take reasonable steps to use suitable providers, but you should review third-party information where appropriate.

Cookies may be session cookies or persistent cookies. Session cookies are temporary and are generally removed when you close your browser. Persistent cookies remain on your device for a set period or until you remove them. The length of time a cookie remains may vary depending on its purpose, your browser and the settings used by the relevant service.

Similar technologies

We may also use technologies that perform a similar function to cookies, including pixels, tags, software development kits, local storage and device identifiers. These technologies may help us understand how visitors use the website, remember preferences, protect accounts and measure the effectiveness of communications. In this policy, we use the word cookies to include cookies and similar technologies unless the context requires a distinction.

2. How we use cookies

Cookies may be used for several purposes. The cookies used on the website can change as features, services, security requirements and technologies develop. The main categories are described below. A particular cookie may perform more than one function, and not every category will be used on every page or for every visitor.

Strictly necessary cookies

These cookies are required for the website to operate and cannot usually be switched off through our cookie preference tools. They may support account sign-in, session management, navigation, payment or transaction processes, age and identity checks, security controls, fraud prevention and the delivery of requested services. Without these cookies, parts of the website may not function correctly or securely.

Functionality and preference cookies

These cookies remember choices you make, such as language, region, display settings or other preferences. They help us provide a more convenient and consistent experience. If you disable them, some preferences may not be remembered and you may need to make the same selections each time you visit.

Performance and analytics cookies

These cookies help us understand how visitors use the website, including which pages are visited, how users move between pages and whether features are working as intended. The information may be used in an aggregated or otherwise controlled form to monitor performance, identify errors, improve content and make the website easier to use. Analytics information is not intended to determine a player’s personal gambling decisions.

Security and compliance cookies

Cookies and similar technologies may be used to help protect the website and its users. They can assist with detecting unusual activity, preventing unauthorised access, managing sessions, identifying attempted misuse and supporting compliance processes. These technologies may be particularly important when you create an account, sign in, submit information or use account and payment features.

Marketing and advertising cookies

Where permitted and where relevant consent has been provided, marketing cookies may help us understand interactions with promotional content, limit repeated advertising and measure campaign performance. They may also help deliver information that is more relevant to your interests. We do not use cookies to encourage harmful gambling. Marketing preferences do not change the rules that apply to account eligibility, promotions, safer gambling tools or access to the website.

3. Your cookie choices and browser controls

Where a cookie banner, preference centre or similar tool is available, you can use it to accept or refuse optional categories of cookies. Your choices may be stored in a cookie so that the website can remember them. If you delete that preference cookie, the consent notice may appear again and you may be asked to make your selection again.

You can also control cookies through your internet browser. Most browsers allow you to view stored cookies, delete existing cookies, block all cookies, block third-party cookies or receive a warning before a cookie is placed. The method differs between browsers and devices, so you should check the relevant browser help or settings menu for instructions.

• Blocking strictly necessary cookies may prevent account, security or transaction functions from working properly.
• Blocking functionality cookies may cause the website to forget your preferences.
• Blocking analytics cookies may limit our ability to identify technical problems and improve the website.
• Blocking marketing cookies may reduce the relevance of advertising but will not necessarily remove all advertising.
• Cookie controls usually apply only to the browser or device on which they are selected.

If you use more than one browser or device, you may need to manage your preferences separately on each one. You may also be able to control certain advertising or analytics technologies through settings offered by the relevant provider. Opting out of cookies does not necessarily mean that all information collection stops. Some information may still be collected where it is needed to provide a service, maintain security, meet legal obligations or operate the website.

Mobile devices

Mobile operating systems may provide additional controls for advertising identifiers, tracking permissions and application storage. These controls are managed through your device settings and may differ between operating systems and versions. Disabling a device identifier may not remove all other cookies or similar technologies used by the website.

4. Privacy, updates and further information

Information collected through cookies may include device type, browser type, operating system, approximate location, IP address, pages viewed, links selected, session information, time and date of visits, referral information and interactions with website features. We handle this information in line with our Privacy Policy and applicable Australian privacy requirements. We may combine cookie information with account, technical or usage information where this is reasonably necessary for the purposes described in our policies.

We may use service providers to host the website, provide analytics, support security, process technical information or deliver other services. These providers may process information on our behalf and may use cookies or similar technologies. They are expected to handle information in accordance with their contractual obligations, applicable law and the services they provide.

Some providers may process information outside Australia. Where this occurs, appropriate safeguards may apply as required by applicable privacy law. Information about relevant handling practices may be available in the Privacy Policy or in the provider’s own documentation.

Responsible use of the website

Cookies may help us operate account and security features, but they do not determine whether gambling is suitable for you. Gambling should be treated as entertainment, not as a way to make money. Please use any safer gambling tools available to you, understand the risks and avoid gambling when it may affect your wellbeing, finances or relationships. If you are concerned about your gambling, consider taking a break and seeking independent support.

Changes to this policy

We may update this Cookies Policy from time to time to reflect changes in technology, website features, service providers, legal requirements or our business practices. When the policy changes, the updated version will be made available on this page and the date or other version information may be updated where appropriate. You should review this page periodically so that you understand how cookies are being used.

If you have a question about cookies, privacy or your available choices, please use the contact or support options made available through the Neospin Casino website. We will handle relevant enquiries in accordance with our Privacy Policy and applicable requirements. This policy is intended to provide general information and does not limit any rights or protections that may apply to you under Australian law.