Privacy Policy

Information we may collect

The information handled by an online casino depends on how you use the website and services. We may collect information that you provide directly, information created through your account activity and technical information received when you use the website. We seek information that is reasonably connected with operating the service, protecting players and meeting legal and regulatory obligations.

Account and personal details

When you register or manage an account, we may handle details such as your name, date of birth, contact details, username, account preferences and account status. We may also process information needed to confirm that an account belongs to the person using it and that the player meets applicable age and eligibility requirements.

Verification documents

For identity, age, anti-fraud, responsible gambling and compliance checks, we may request verification documents or other supporting information. This may include an identity document, proof of address, information about the source or use of funds, or details needed to resolve an account or transaction review. Verification information should be submitted only through the available secure process.

Payment and transaction records

We may handle records relating to deposits, withdrawals, payments, gaming activity and other account transactions. Payment information may be processed by payment providers or other specialist service providers. Where a payment provider securely processes complete payment card details on our behalf, we may not need to retain those complete details ourselves.

Device, cookie and usage data

When you use the website, we may receive information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, dates and times of access, referral information and interactions with the website. This information may help us maintain security, understand website performance, troubleshoot problems and improve the player experience.

Communications and support information

If you contact support or otherwise communicate with us, we may keep the content of the communication, related account details and information needed to investigate or respond to your request. We may also keep records of complaints, disputes, account reviews and other service-related correspondence.

How and why we use information

Personal information may be used for service, security, business and legal purposes. The exact use depends on the information involved and the circumstances in which it was collected. Typical purposes include:

• Creating, operating and administering your account.
• Providing casino services and maintaining accurate account records.
• Processing deposits, withdrawals, payments and other transactions.
• Confirming identity, age, eligibility and account ownership.
• Conducting anti-fraud, anti-money-laundering, security and responsible gambling checks.
• Detecting suspicious, unlawful, abusive or unauthorised activity.
• Responding to questions, requests, complaints and technical support issues.
• Maintaining, testing and improving the website, systems and user experience.
• Sending service messages about your account, transactions, security or changes to the service.
• Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
• Meeting record-keeping, reporting, dispute handling and other legal obligations.
• Protecting the rights of players and the security of our systems.

Marketing communications

We may use relevant account or contact information to provide information about services, features or offers where this is allowed. You can ask us to stop sending marketing communications at any time. You may also use an unsubscribe option included in a marketing message, where available. Essential service messages, such as security notices, transaction updates or important account information, may still be sent when necessary.

Where we rely on consent, you may generally withdraw that consent. Withdrawing consent does not affect processing that took place before the withdrawal, and it may not stop processing required for account administration, security, legal compliance or other necessary purposes.

Cookies, sharing and security

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or data elements stored on your device that can help remember preferences, maintain sessions, support security, measure website use and improve functionality. Some cookies may be necessary for the website to work properly, while others may support analytics, personalisation or marketing.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not function correctly or some preferences may not be remembered. Your browser may also allow you to clear cookies after each session or receive a notice when a cookie is being placed.

When information may be shared

Information may be shared where reasonably necessary to provide and protect the service. This can include payment processors, identity and verification providers, technology and hosting providers, customer support providers, security and fraud prevention services, professional advisers and other suppliers that help operate the website. These providers should handle information only for appropriate service purposes and according to their contractual or legal responsibilities.

Information may also be disclosed where required or permitted by law, to respond to valid legal processes, to protect players or the public, to investigate suspected fraud or unlawful activity, or to establish, exercise or defend legal rights. If service arrangements or business operations change, information may be transferred as part of that change, subject to applicable privacy requirements.

Security and international processing

We use reasonable administrative, technical and organisational measures designed to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. No online system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Some service providers may process or store information in countries other than Australia. Where this occurs, appropriate steps are taken to support secure handling and meet applicable privacy requirements. Information should be accessible only to authorised personnel or providers with a genuine business, service, security or legal reason.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, transaction, communications and security records must be kept for a period required by law, even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or anonymised.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights concerning personal information held about you. These rights can be subject to reasonable exceptions, including where access could affect another person, compromise security or fraud controls, or conflict with a legal record-keeping obligation.

• Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that data.
• Correction: ask us to correct information that is inaccurate, incomplete, out of date or misleading.
• Deletion: ask us to delete personal information where there is no continuing legal or operational reason to retain it.
• Marketing consent: withdraw consent to marketing communications or ask us to stop using your information for direct marketing.
• Information about handling: ask questions about how your information is collected, used, shared or protected.

Making a data request

To exercise your data rights, including access, correction or deletion, or to withdraw consent to marketing, contact support@neospincasino.wtf. Please include enough information for us to understand your request and identify the relevant account. We may need to verify your identity before releasing, correcting or deleting information. This is a security measure designed to prevent unauthorised access to personal data.

We will review and respond to privacy requests within a reasonable timeframe. If we cannot complete a request, we will generally explain why, subject to legal and security restrictions. Closing an account does not automatically erase every record, because some information may need to be retained for legal, fraud prevention, dispute resolution, security or transaction purposes.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The current version will be made available on the website. Where a change is important, we may provide additional notice through an appropriate account or service channel. We encourage players to review this page periodically.

If you have questions about this policy or believe your personal information has not been handled appropriately, please contact support@neospincasino.wtf so the matter can be reviewed. This policy is intended as general information about privacy practices and does not remove any rights that may apply to you under Australian privacy requirements or other applicable law.